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I have been actively preparing my documents since I received the need to submit compliance documents, but I have not received a response since I submitted them. This has had a significant impact on my product sales. Is it reasonable that the compliance audit team should actively help sellers to deal with this kind of problem, instead of not reviewing them all the time?

So I am requesting for help with the review as soon as possible!

CASE ID: 16604034651

@Seller_8hQgfj6OVZYse

I sell a product that is FBM and in the past couple days I have had around 10 orders that say pending for over a day or two. I have never had this issue before. The orders are very ordinary, less than $15 each but still are not being moved to unshipped. All of a sudden, I had a bunch of them and can't figure out why. Any help would be greatly appreciated.

I have a brand registered in Brand Registry, and the associated category was approved for GTIN exemption (I have case# ) in January 2024. However, when I attempt to create a listing (Add a Product) today, the system still prompts me to provide a GTIN.

Could you please advise on the next steps? Should I file a case with customer support to resolve this issue?

Thank you for your assistance.

Another day, another Amazon disaster. I guess pointy scissors jewelry is all the rage now for kindergarteners since my jewelry for ADULT WOMEN hairdressers has been removed and flagged as "children's jewelry."

What's next? Will they start flagging wine glasses as children's products???

How can I see my lifetime ad spend on the SKU/ASIN level? Reporting only goes back 90 days and I've been a seller for a few years.

It used to be available on the 'SKU economics' page but entering custom dates doesn't always work as 'Sponsored Ads' sometimes just doesnt appear in the economics breakdown.

This seems like something that would be quite simple but I don't think it's possible.

Please help.

I just had to pause thousands of dollars in ad spend a day because my shipping times show delivery in 2-3 weeks which doesn't make any sense. We offer 1-day, 2-day and 3 to 5 day free shipping. This is clearly a bug but my sales have drastically dropped so had to pause ALL ad spend.

Any ideas how to fix this?! We've tried everything! We are merchant fulfilled as it's personalized products!

Hello,

Our inbound shipment FBA18GCDN3C1 has been stuck in "In Transit" for two months. Despite multiple messages to Seller Support, no resolution or meaningful updates have been provided.

The shipment page states:

“If the shipment has not arrived at an Amazon Fulfillment Center by January 27, 2025, then your shipment will be eligible for investigation.”

Waiting four months for an investigation seems unreasonable. Has anyone dealt with similar delays? Is there a way to escalate this?

Amazon team, your help in resolving this issue would be greatly appreciated.

Thank you!

I have customers who requested a return from last year and never returned the item. Just how long does a customer have to actually return an item once requested, or is the return label considered the same as a forever stamp?

@Seller_8hQgfj6OVZYse @Sandy_Amazon @Micah_Amazon @Yvett_Amzn @Jadore_Amazon @Michelle_Amazon @Cooper_Amazon @Atlas_Amazon @LeviDylan_Amazon @Saeid_Amazon @CR_Amazon @Emet_Amazon @Dougal_Amazon @Stevie_Amazon @Rose_Amazon @Steve_Amazon

Our properly configured variations have been unjustly removed dozens of times by Amazon insiders, seemingly in collusion with third-party competitors, and this practice continues unabated!

Our product variations, which are fully compliant with Amazon's policies, have been repeatedly and maliciously split by an internal Amazon tool, causing incalculable damage to our business. This is not just an isolated case – other sellers I know are facing the same problem.

We have 6 variations for our products, all identical in appearance and function, with the only difference being color. This follows Amazon's variation policy to the letter. However, despite our efforts to recreate the correct variant relationships, our best-selling child ASINs have been continually split from the parent ASINs. This has happened multiple times in the past 3 days, and each time we fix it, we separate again within a short time, creating an endless cycle.

This issue is not only costing us time and money, but we also haven’t received any performance notifications from Amazon when these variations are removed. It feels like there is a deliberate attempt to disrupt our listings. It seems suspicious that internal Amazon tools are being used to repeatedly break our correct variants, and we suspect that certain Amazon employees may be working with competitors to profit from these disruptions.

We are not alone in facing this issue. Other sellers I know have experienced similar problems, which leads me to believe this could be part of a broader issue within Amazon's system. If left unchecked, this could severely damage Amazon’s reputation and trust with sellers.

I hope Amazon will contact us as soon as possible in order to investigate this case.